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Payment and Refund Policy (updated 2026-07-28): cancel via the option in account settings or by emailing support@onetwenty.com. The annual membership renews automatically. A refund is available only within 7 days of purchase and only if no service has started, minus a 3% fee. After that the annual fee is non-refundable, except for a discretionary prorated refund if no lab is reachable. Medication add-ons are non-refundable once prescribed.

Site FAQ: 'available in 49 states except for Rhode Island'; NY and NJ carry a higher fee ($749/yr) because of state lab-draw rules. DC not mentioned.

Help center: cancel any time via Orders > Manage Subscription > Cancel subscription; access continues until membership expires (one year from activation), with a 30-day grace period. Store refund policy: a full refund may be available within 30 days of purchase if blood or DNA testing has not been completed, by request to support@insidetracker.com; purchases after 30 days are final. Auto-renewal terms are not stated in the help articles, refund policy or store terms of service loaded.

Support FAQ: 'If you're located in the United States, you can access all of our blood tests.' Residents of NY, NJ, RI, AZ and HI must use a mobile blood draw ($119 add-on) or test at a Quest site in another state.

No subscription. Consumer Terms (revised 2026-01-06) s.15: for in-person collection tests you may cancel within 60 days of purchase, before sample collection, less a non-refundable $20 cancellation fee per order (covers the prescriptive authority provider's fee and Quest administrative fees); unused orders expire after 60 days and are refunded automatically minus the $20 fee. s.16: home collection kits can be cancelled within 60 days before activation, less a $45 fee; kits that do not reach the lab within 14 business days of activation expire with the same deduction. s.17: kits resulted at home are final sale. s.13: the physician-network fee is non-refundable.

Purchasing FAQ: 'Lab tests are not currently available in Arizona, Hawaii, and Puerto Rico' (Arizona residents are pointed to Sonora Quest's My Lab ReQuest). That leaves 48 states; DC is counted because it is not excluded. Buyers must be 18+ (select tests for children 9+ bought by a parent).

Terms of Service (last updated 2026-10-07) s.13(b)(ii): cancel before renewal by logging in to my.functionhealth.com, Account Settings, 'Change/Cancel Membership', or by emailing hello@functionhealth.com; cancellation generally takes effect at the end of the billing cycle and access continues until then. s.13(e)(ii): full refund if cancelled within 48 hours of the initial purchase and no specimen has been collected; after that the subscription and all renewals are nonrefundable, with no prorated refund for unused tests. Unused included tests expire at the end of each subscription period (s.13(b)(iii)). FAQ: no pauses; 'Function does not offer refunds for prior payments.'

FAQ: offered at 2,000+ Quest labs across 48 states, 'but not yet Rhode Island, Hawai'i, or Puerto Rico'. Pricing footnote: the $365 first-year price applies 'in all states except New York and New Jersey'; FAQ says testing there 'can cost more due to state regulations' (amount not published). Arizona members need two lab visits for the Annual Test. DC not mentioned.

Help center 'How do I cancel my membership?' (updated 2026-10-24): log in, Orders & Subscriptions, Subscriptions, and click 'cancel' under the renewal date. Return policy (updated 2026-01-01): membership fees may be refunded if requested within 30 days of purchase or 15 days after the first diagnostic order, whichever comes first, and no services have been used; partial refunds after services are at Lifeforce's discretion. Prescription products are generally not refundable. Changing pharmaceutical order dates requires contacting the concierge team.

Help center: services are 'exclusively available within the 48 contiguous states', and diagnostic testing cannot be provided in North Dakota, Hawaii, Alaska or US territories, leaving 47 states. DC is not addressed. Some pharmaceutical products are not available in all states; each product page lists its states. Care is provided by Lifeforce Medical NJ, P.C. (New Jersey), Lifeforce Medical KS, P.A. (Kansas), Van Maele Medical, P.C. (California) and Lifeforce Medical, P.A. (all other states).

FAQ: cancel in the account under Accounts > Billing > 'Cancel Subscription'; results stay accessible but the AI coach ends. Refund and Skip Policy (updated 2025-02-11): cancel via dashboard > account billing > 'Manage Shipping and Payment'; cancellation does not trigger a refund. A '90-day money-back guarantee' applies to the first test only, and only if the sample was collected and returned to the lab and the request is made within 7 days of receiving results. The latest monthly charge can be reversed only if the kit has not yet been prepared to ship. Used kits are not refundable and shipping costs are non-refundable. Terms s.11.2: subscriptions renew automatically each billing period until cancelled.

FAQ: 'Rythm is currently available nationwide across all 50 U.S. states.' Requires a U.S. shipping address FedEx can deliver to and collect from; no international shipping. DC is not mentioned. Footer lists the lab as 'CLEP Permitted' (New York's lab permit program).

FAQ: modify, pause or cancel 'anytime from your account portal. There's no commitment'; prepaid annual plans stop renewing at the end of the period. Terms of Service (last updated 2026-06-15): subscriptions auto-renew until cancelled via the 'Manage Membership' page in Account Settings or by emailing support@siphoxhealth.com. Refund Policy (updated 2026-02-02): no refunds for a period in which a kit has already shipped; to cancel a pending shipment, email support; monthly payments are nonrefundable and benefits continue to the end of the paid period. Kits cannot be returned.

State Coverage page: 'We do not yet provide services in: Hawaii and New York.' Diagnostic kits are offered everywhere else, including DC (48 states + DC). Telemedicine services are excluded in Alaska, Delaware, DC, Hawaii, Kansas, Louisiana, Mississippi and New York. Also offered in Canada without telemedicine.